Privacy Policy
This Privacy Policy provides you with details of how we collect, process and store your personal data through use of our website www.lancha.co.uk. Lancha is committed to protecting and respecting your privacy.
This Privacy Policy was last updated 11/11/2023.
Our contact details
Name: Lancha
Email: hello@lancha.co.uk
What types of personal information do we collect and how do we get it?
Contact details - such as your name, email address, phone number, collected when you fill in our forms on our website, when you contact us directly via our contact details or through our social media.
Technical data - such as IP address, browser type, version, device details, collected automatically as you use the website. This data is tracked by third-parties such as Google and Squarespace, please refer to their privacy policies for further details.
How do we use your personal information?
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Getting in contact with you - If you show interest in our web design services, for example by completing our enquiry or contact form, we will reach out and contact you.
Providing our services to you - If you are a customer using our services we will use the information collected to help provide these services to you and perform the contract we have entered into with you.
Improving our services and website - Information we collect about how you use our website and services will be used to help us provide a better service and experience for you.
Internal record keeping
We do not share this information with other parties (unless necessary to facilitate a service as requested or unless required by law).
How do we protect your personal information?
Your information is securely stored. However, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.
How long do we keep your personal information?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
What data protection rights do you have?
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@lancha.co.uk if you wish to make a request.
Other websites
We cannot be held responsible for the privacy of data collected by websites not owned or managed by Lancha, including those linked through our website.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@lancha.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk